MEYER Help Section

Product Selection

We offer you the opportunity of targeted shopping with the help of our filter function. To do this, go to >>Trousers and Belts<< in the menu. On the left-hand side of the screen, you will find our filter. You can now select your desired filters. As soon as the filters are active, your filter selection will be displayed. If you want to delete your filters, select the "x" next to your filter entry.

We offer telephone support. You can reach us on +44 800 622 67 62 Monday to Thursday between 8:00 and 17:00 and Friday between 8:00 and 13:00.

You can search for item numbers, materials and models using our search bar. Matching suggestions are shown to you directly. If no results are found for your search, check your entry for spelling or symbol errors.

In order to use our wish list function, you will need to register as a customer. The wish list allows you to save and add your trouser selections to your shopping cart and to share your list with friends.

You can calculate your size yourself with the help of our fitting advice guide.

Are you unsure about how to wash, dry or iron our trousers? We’ve provided all of the care instructions for you.

Customer Account

Registering in our online shop gives you lots of advantages. Doing so means you won’t have to reenter your personal information, desired payment method or your billing and shipping address, making the ordering process quicker and more convenient. You’ll also be able to view your order activities and order history and create a wish list.

To register as a customer with us, simply go to the menu and click on >>Register<< – >>Create an account<<. Once there, fill in your registration information. Fields with an asterisk (*) are mandatory. Please provide complete information in these fields. You’ll be required to select a password for your login credentials. Make sure you select a password with a “very strong” password strength. A “very strong” password is one that includes a combination of numbers, symbols, as well as lower- and uppercase characters. You can edit all of your information after you’ve registered.

No. You can register in our online shop free of charge.

No. You can always order as a “guest” without registering.

To guarantee security at all times, we suggest changing your password regularly. You can change your password on the login screen by selecting >>Forgot my password<<. Once there, enter your email address. We will then send you a link you can follow to change your password. Please note that you can only use this link once and within a limited time, for security purposes.

Check to make sure you haven’t already created an account. Also make sure that you are registering as a private customer. You can also register exclusively as a retail customer in the retail login area.

You can create a new password by selecting the option >>Forgot my password<<. Once there, enter the email address you used to register with MEYER Hosen. We will then send you an email with a link to reset your password. Please note that this link can only be used once for security purposes.

You can delete your customer account at any time. Simply send your request to datenschutz@meyer-hosen.com. We will then completely delete your information for you.

Ordering

To place an order on an item, simply select your desired colour and size on the item detail page. You can then place your selected trousers in your shopping cart. Or use our quick purchase function and place the desired trouser directly in your virtual shopping cart via the item overview.Your shopping cart will be displayed on the right side of the screen. Go to >>Open shopping cart<<. You can review the content of your shopping cart within this view and enter your discount code if you have one. You can now >>>Continue<< to select your payment method. Once you’ve accepted our general terms and conditions, you can proceed to >>Place order<<. Your order has been placed and is ready for us to start processing.

Once you’ve completed your order, you’ll receive an order confirmation from us by email. As soon as your order has been shipped, you will receive a shipment and order number by email.

No. There is no minimum or maximum amount for orders in our online shop.

Unfortunately, you cannot change your order once it’s been placed. If, however, you believe that a mistake occurred during the ordering process, please contact our service team on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk.

Unfortunately, you cannot cancel your order yourself. Please contact our service team on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk.

You should receive your order confirmation by email. If you haven’t received one, please check your spam folder. If you still can’t find your order confirmation, please contact us by phone on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk.

As a logged in, registered customer, you can view your previous orders in your customer account under >>My orders<<. The option of viewing your orders is only available if you have a customer account. For questions regarding this, please contact our customer service team via the contact form and provide your telephone number. We will contact you as soon as we can.

A lot of our items are seasonal items and are therefore limited in availability. You can, however, save the trousers in your wish list, which allows you to track their availability quickly and without searching for a long time.

Yes. You can provide a separate billing and delivery address. Make sure that both addresses are in the same country.

If you have not yet submitted your order, you can change your address at any time on the order form. If you have created a customer account, you can also change your address there. If you have already completed your order, please contact our service team on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk.

You can view all of the dealers in our dealer search. To search, go to >>Start dealer search<< via our footer. This gives you the option of filtering your search by country, city, postal code and radius. The green "+" symbols will show you more dealers.

You can only have items delivered to the country from which you place your order.

Yes. You can comfortably order from our online shop using mobile devices and tablets.

Payment and pricing

We offer you the option of paying with PayPal, Debit Card, Amazon Pay and Credit Card. You can choose the desired method of payment once you’ve initiated the ordering process and are in the checkout area.

For payments on account, a credit assessment and address verification is conducted. If this method of payment isn’t possible, please check for any possible mistakes in the information you provided. For negative credit ratings or failure to allocate an address, purchase on account is not possible.

You will receive your invoice in advance by email. We will send you an additional printed copy of your invoice along with your delivery.

You can pay your balance within 14 days after receipt of the item(s). If you decide that you want to only keep a part of your order, you can subtract the amount for the items you send back from the total invoice amount.

You can redeem your voucher code in your virtual shopping cart before you proceed to the checkout. To do this, go to >>Shopping Cart<< and >>Open shopping cart<<. You can insert your code under "Apply code". Now go to "Apply code". The discount will be listed in the summary on the right-hand side of the screen once successfully entered.

Delivery and shipping

Delivery time for your order depends on the country. You can find information about delivery times under each item. Simply go to the desired item in the item overview. We will contact you in the case of any delays.

After successful shipment of your item(s), you will receive an email with the shipment confirmation. You can enter the tracking number received in this email on the website of the respective logistics service provider to check the current status of your shipment.

No. Delivery is free of charge. We will take care of all of the delivery costs for you.

We use UPS to deliver our products. 

Within Germany, your order can be delivered to your DHL Packstation by DHL. To do this, select >>Deliver to a Packstation<< in the order process under >>Delivery methods<<, search for your Packstation and select this using >>Select<<.

If you happen to not be at home when your delivery arrives, you will receive a short written notification from your parcel carrier. You can pick up your package in the parcel shop the next day – you can find the address of the parcel shop in the notification sent to you by the parcel carrier.

Returns

All DHL deliveries sent within Germany include a return shipping label. If you selected DPD as your parcel carrier or placed your order from another country, you will not receive a return shipping label. In this case, please contact our customer service team – by telephone on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk. We will then send you a returns form, which you can use to send your return package to us with DHL. Simply print it out, stick it on, and your package is ready to deliver.

If you require a returns form, please contact our customer service team – by telephone on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk. We will send you a returns form, which you can use to send your return package to us with DHL free of charge. Simply print it out, stick it on, and your package is ready to deliver.

You can return items within 14 days free of charge.

No. Returns are free of charge.

We will refund the purchase price to you – via the same payment method you chose to purchase the item – as soon as we’ve received your parcel and inspected the item.

It’s important to us to provide you with the best service. Please contact our customer service team by using the contact form. We will contact you as soon as possible to provide you with further assistance.

No. You can only send your returns to us via the address provided. Please contact our customer service team – by telephone on+44 800 622 67 62 or by email at service@meyer-trousers.co.uk.

Complaints

You’re more than welcome to request separate delivery of accessories. However, we can’t always guarantee that we’ll have your accessory in stock. Please contact our customer service team – by telephone on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk.

You can return damaged items you purchased from our online shop to us free of charge. Please contact our customer service team – by telephone on +44 800 622 67 62 or by email at service@meyer-trousers.co.uk.

Newsletter

You can take advantage of our newsletter subscription at any time. To do so, go to the bottom of our page under MEYER Newsletter and click on >>Subscribe now<<. You will now be asked to enter the email address to which you would like the newsletter to be sent. Once you have entered your details, we will send you an email asking you to confirm your subscription. Your subscription is active as soon as you follow the link.

By subscribing to our newsletter, you’ll receive exclusive offers and information about current seasonal items.

You can cancel your newsletter subscription at any time. Simply open one of the newsletters we sent to you. Click on >>Unsubscribe from the newsletter<< in the footer. You’ll then be asked to enter your email address in order to confirm your cancellation.

Data privacy and technical problems

Protecting your privacy is very important to us. Please read all of the details pertaining to our data privacy policy – you can find these in the footer text under >>Data protection<<.

Protecting your privacy is very important to us. Please read all of the details pertaining to our data privacy policy – you can find these in the footer text under >>Data protection<<.

The language selection is recognised based on your browser settings. You can view our online shop in different languages at any time. You will find our language selection on the left-hand menu ribbon.

In the case that you encounter a technical problem in our online shop, please check to see if your operating system is up to date. Please also send us an email to service@meyer-trousers.co.uk. Be sure to include an exact description of the problem and include screenshots, if possible. Please also let us know what device you’re using and include your IP address, if possible. Our service team will assess the problem and contact you.
 

Praise and criticism

We would really appreciate it if you’d express your praise by giving us a positive rating on Trusted Shops. It’s important to us that you’re satisfied with your shopping experience and with our quality. We kindly ask you to send any criticism or suggestions to service@meyer-trousers.co.uk or to contact us by telephone on +44 800 622.

Subscribe to our newsletter to regularly get information about our trends, offers and vouchers. BONUS: you will immediately get a voucher of £10 on your next purchase!

Please select the correct country so that we can offer you suitable items and deliver to you without any problems.