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MEYER Help Section

PRODUCT SELECTION
How do I properly use the filter function?
Our filter function gives you the opportunity to shop efficiently. Go to the menu and click on >>Trousers & Belts<<. On the right side of the screen, you’ll find our filter >>ICON<<. You now have the option of selecting the category, colour, size, material and model you want. As soon as the filters are active, the selected fields will be displayed in a dark background. Your filter selection will be displayed in the item view. Your selection will be displayed as inactive if you attempt to select the filter again. To delete all filters, select >>Delete all<<.
Can I order by phone?
We offer telephone support. You can reach us on +49 (0)2296 9812 390 Monday to Thursday between 8:00 and 17:00 and Friday between 8:00 and 13:00.
Why does my search not come up with any results?
You can use our search bar to search for item numbers, colours, sizes, materials, models and categories. If your search still results in no matches, check to see that you’ve typed in your entry correctly.
How do I use the wish list function?
In order to use our wish list function, you will need to register as a customer. The wish list allows you to save and add your trouser selections to your shopping cart and to share your list with friends.
How do I find the right size of trousers for me?
You can calculate your size yourself with the help of our fitting advice guide. Just go to our menu and click on >>Service<< – >>Sizing consultant<<.
How do I wash my trousers?
Are you unsure about how to wash, dry or iron our trousers? We’ve provided all of the care instructions for you – you can find them in the menu by clicking >>Service<< – >>Care Instructions<<.
CUSTOMER ACCOUNT
What are the benefits of having a customer account?
Registering in our online shop gives you lots of advantages. Doing so means you won’t have to reenter your personal information, desired payment method or your billing and shipping address, making the ordering process quicker and more convenient. You’ll also be able to view your order activities and order history and create a wish list.
How do I register?
To register as a customer with us, simply go to the menu and click on >>Register<< – >>Create an account<<. Once there, fill in your registration information. Fields with an asterisk (*) are mandatory. Please provide complete information in these fields. You’ll be required to select a password for your login credentials. Make sure you select a password with a “very strong” password strength. A “very strong” password is one that includes a combination of numbers, symbols, as well as lower- and uppercase characters. You can edit all of your information after you’ve registered.
Is there any cost for the registration?
No. You can register in our online shop free of charge.
Do I need to register to shop in the MEYER Hosen online shop?
No. You can always order as a “guest” without registering.
How do I change my password?
To guarantee security at all times, we suggest changing your password regularly. You can change your password on the login screen by selecting >>Forgot my password<<. Once there, enter your email address. We will then send you a link you can follow to change your password. Please note that you can only use this link once and within a limited time, for security purposes.
Why is my registration not working?
Check to make sure you haven’t already created an account. Also make sure that you are registering as a private customer. You can also register exclusively as a retail customer in the retail login area.
I forgot my password – what do I do?
You can create a new password by selecting the option >>Forgot my password<<. Once there, enter the email address you used to register with MEYER Hosen. We will then send you an email with a link to reset your password. Please note that this link can only be used once for security purposes.
How do I delete my customer account?
You can delete your customer account at any time. Simply send your request to datenschutz@meyer-hosen.com. We will then completely delete your information for you.
ORDERING
How do I order an item?
To place an order on an item, simply select your desired colour and size on the item detail page. You can then place your selected trousers in your shopping cart. Your shopping cart will be displayed on the right side of the screen. Go to >>Open shopping cart<<. You can review the content of your shopping cart within this view and enter your discount code if you have one. You can now >>>Continue<< to select your payment method. Once you’ve accepted our general terms and conditions, you can proceed to >>Place order<<. Your order has been placed and is ready for us to start processing.
What happens after I’ve placed my order?
Once you’ve completed your order, you’ll receive an order confirmation from us by email. As soon as your order has been shipped, you will receive a shipment and order number by email.
Is there a minimum or maximum order amount?
No. There is no minimum or maximum amount for orders in our online shop.
Can I change my order once it’s been placed?
Unfortunately, you cannot change your order once it’s been placed. If, however, you believe that a mistake occurred during the ordering process, please contact our service team on +49 (0)2296 9812 360 or by email at service@meyer-hosen.com.
Can I cancel my order?
Unfortunately, you cannot cancel your order yourself. Please contact our service team on +49 (0)2296 9812 360 or by email at service@meyer-hosen.com.
Why didn’t I receive an order confirmation?
You should receive your order confirmation by email. If you haven’t received one, please check your spam folder. If you still can’t find your order confirmation, please contact us by phone on +49 (0)2296 9812 90 or by email at service@meyer-hosen.com.
Can I view my previous orders?
As a logged in, registered customer, you can view your previous orders in your customer account under >>My orders<<. The option of viewing your orders is only available if you have a customer account. For questions regarding this, please contact our customer service team via the contact form and provide your telephone number. We will contact you as soon as we can.
What do I do if the item is no longer available online?
A lot of our items are seasonal items and are therefore limited in availability. You can, however, save the trousers in your wish list, which allows you to track their availability quickly and without searching for a long time.
Can I provide a separate billing address and delivery address?
Yes. You can provide a separate billing and delivery address. Make sure that both addresses are in the same country.
Can I change my address?
You can change your address at any time as long as you haven’t yet placed your order. Simply go to >>Account overview<<. You can make your changes by clicking on the pen symbol.
How do I find a store near me?
We provide a list of all stores for you in the store search area. To find stores near you, click on >>Find a store<<. You have the option of filtering by country, city, postcode and radius. Click on the green “plus” symbol to find additional stores.
Can I order an item from another country?
We ship to Germany, Austria, France, Ireland, the Netherlands, Denmark, the UK, Spain, Italy, Portugal, Belgium and the United States. You can find all retailers near you using our store finder. Please note that you can only order from the online shop of the country in which you reside. Ordering from another country is not possible.
Can I order from a mobile device?
Yes. You can comfortably order from our online shop using mobile devices and tablets.
PAYMENT AND PRICING
What payment options can I use?
We offer you the option of paying with credit card, Sofort transfer, PayPal, Amazon Pay and, depending on the country, payment on account. You can choose the desired method of payment once you’ve initiated the ordering process and are in the checkout area.
Why can’t I pay on account?
For payments on account, a credit assessment and address verification is conducted. If this method of payment isn’t possible, please check for any possible mistakes in the information you provided. For negative credit ratings or failure to allocate an address, purchase on account is not possible.
When and how do I receive my invoice?
You will receive your invoice in advance by email. We will send you an additional printed copy of your invoice along with your delivery.
When do I have to pay the balance on my invoice?
You can pay your balance within 14 days after receipt of the item(s). If you decide that you want to only keep a part of your order, you can subtract the amount for the items you send back from the total invoice amount.
How do I use voucher codes?
You can redeem your voucher code in your shopping cart before proceeding to checkout. Go to >>My shopping cart<< and >>Open shopping cart<<. You can enter your code under “Redeem voucher code”. Then click on “Use voucher”. Once you’ve successfully entered the voucher code, the discount will be calculated and displayed in the overview on the right-hand side of the screen.
DELIVERY AND SHIPPING
When can I expect my delivery after I’ve placed my order?
Delivery time for your order depends on the country. You can find information about delivery times under each item. Simply go to the desired item in the item overview. We will contact you in the case of any delays.
Can I track my order?
After successful shipment of your item(s), you will receive an email with the shipment confirmation. You can enter the tracking number received in this email on the website of the respective logistics service provider to check the current status of your shipment.
Do I have to pay for delivery?
No. Delivery is free of charge. We will take care of all of the delivery costs for you.
Who is responsible for delivering the items?
We use DHL or DPD to deliver our products. You have the option of choosing which shipping company you would like us to use.
Can I use a DHL packstation as my delivery address?
With DHL, you can choose to have your package delivered to any packstation within Germany. Select >>Ship to packstation<< under the >>Shipping address<< field and enter your packstation number and postcode.
What happens if I’m not home during delivery?
If you happen to not be at home when your delivery arrives, you will receive a short written notification from your parcel carrier. You can pick up your package in the parcel shop the next day – you can find the address of the parcel shop in the notification sent to you by the parcel carrier.
RETURNS
How do I return an item?
All DHL deliveries sent within Germany include a return shipping label. If you selected DPD as your parcel carrier or placed your order from another country, you will not receive a return shipping label. In this case, please contact our customer service team – by telephone on +49 (0)2296 9812 390 or by email at service@meyer-hosen.com. We will then send you a returns form, which you can use to send your return package to us with DHL. Simply print it out, stick it on, and your package is ready to deliver.
Where can I find the returns form?
If you require a returns form, please contact our customer service team – by telephone on +49 (0)2296 9812 390 or by email at service@meyer-hosen.com. We will send you a returns form, which you can use to send your return package to us with DHL free of charge. Simply print it out, stick it on, and your package is ready to deliver.
How long do I have to return an item?
You can return items within 14 days free of charge.
Do I have to pay to return the item?
No. Returns are free of charge.
When will I get my money back?
We will refund the purchase price to you – via the same payment method you chose to purchase the item – as soon as we’ve received your parcel and inspected the item.
Can I order accessories such as a button separately?
It’s important to us to provide you with the best service. Please contact our customer service team by using the contact form. We will contact you as soon as possible to provide you with further assistance.
Can I return the item to one of your retail stores?
No. You can only send your returns to us via the address provided. Please contact our customer service team – by telephone on +49 (0)2296 9812 390 or by email at service@meyer-hosen.com.
COMPLAINTS
Can I have accessories such as a button sent to me separately?
You’re more than welcome to request separate delivery of accessories. However, we can’t always guarantee that we’ll have your accessory in stock. Please contact our customer service team – by telephone on +49 (0)2296 9812–0 or by email at service@meyer-hosen.com.
Can I subsequently request a return for a damaged item?
You can return damaged items you purchased from our online shop to us free of charge. Please contact our customer service team – by telephone on +49 (0)2296 9812 0 or by email at service@meyer-hosen.com.
NEWSLETTER
How do I sign up for the newsletter?
You can subscribe for our newsletter even if you haven’t registered as a customer. Simply click on >>Sign up<< under the MEYER Newsletter heading at the bottom of the page. You’ll then be asked to enter the email address you’d like to have the newsletter sent to. After you’ve successfully entered your email address, we’ll send you an email, which you’ll need to confirm your registration. Your subscription will be active as soon as you follow the link.
What benefits do I get from subscribing to the newsletter?
By subscribing to our newsletter, you’ll receive exclusive offers and information about current seasonal items.
How do I unsubscribe from the newsletter?
You can cancel your newsletter subscription at any time. Simply open one of the newsletters we sent to you. Click on >>Unsubscribe from the newsletter<< in the footer. You’ll then be asked to enter your email address in order to confirm your cancellation.
DATA PRIVACY AND TECHNICAL PROBLEMS
How safe is my data?
Protecting your privacy is very important to us. Please read all of the details pertaining to our data privacy policy – you can find these in the footer text under >>Data protection<<.
Who will have access to my data?
Protecting your privacy is very important to us. Please read all of the details pertaining to our data privacy policy – you can find these in the footer text under >>Data protection<<.
How can I change my language settings?
Your language will be automatically detected based on your browser settings. You always have the option of viewing our online shop in different languages. You can access the language settings by clicking on the globe symbol in the menu.
How do I deal with technical problems in the online shop?
In the case that you encounter a technical problem in our online shop, please check to see if your operating system is up to date. Please also send us an email to service@meyer-hosen.com. Be sure to include an exact description of the problem and include screenshots, if possible. Please also let us know what device you’re using and include your IP address, if possible. Our service team will assess the problem and contact you.
PRAISE AND CRITICISM
How and where can I express any praise or criticism?
We would really appreciate it if you’d express your praise by giving us a positive rating on Trusted Shops. It’s important to us that you’re satisfied with your shopping experience and with our quality. We kindly ask you to send any criticism or suggestions to service@meyer-hosen.com or to contact us by telephone aon +49 (0)2296 9812 390.
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