SERVICE IS OUR TOP PRIORITY

Free delivery

• Benefits for you: We bear the delivery costs. You can find the estimated delivery time for an item on the relevant product details page. You’ll generally receive our shipments within 3 to 7 working days of ordering. In case of any delays we’ll get in touch with you right away. You can check the delivery status of a shipment at any time: Once your order has been dispatched you’ll receive an email with dispatch confirmation. You can enter the tracking number contained in this email on the DHL sites to find out the current status of your shipment. If the parcel carrier misses you, they will inform you in a short written message. As a rule, the logistical service provider will try to deliver the parcel to you on 3 consecutive days.

Free returns

• Any returns are free for you as well. Please find below a short explanation of how returns work: Please request a return slip and indicate which trousers (e.g. Roma 9-316-18) you will be returning to us. Contact us by e-mail at service@meyer-trousers.co.uk or by phone at 0800 622 67 62. We will send you an e-mail with your UPS return slip and your commercial invoice. Please put the trousers in your parcel and stick on your return slip. Important: Please also attach the commercial invoice on to the outside of your parcel using the envelope that came with your order. Now you can send the package back to us. To do so, take it to a UPS station or use the pick-up service calling UPS by phone 0845 - 7 877 87.  After we have received and checked your return, we will refund your money via your original payment method.

Secure payment

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  PayPal

  You will be directly transferred to PayPal for payment via an SSL connection at the end of the order process. Only after this is your order completed. The amount will be taken directly from your PayPal account at the time of ordering.

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  Credit card

  If you’re paying by credit card, the amount will be reserved on your credit card when you place your order (so-called authorisation). This will be carried out by Heidelberger Payment GmbH. The necessary personal data for this will be saved locally in a protected mask by this service provider. MEYER-HOSEN AG will not save your credit card details. Your credit card will actually be charged when we send the goods to you.

Personal consultation

• As an online retailer we want our customers to be satisfied with their shopping experience on our site. That’s why we’ve provided comprehensive information for you on this website - about us, our trousers and all questions relating to ordering.

  If you have further questions for us, the best thing to do is to send us an email. If you want a personal consultation, please fill in the contact form with a short description of your situation and your telephone number. We will contact you as quickly as possible.