SERVICE IS OUR TOP PRIORITY

Free delivery

• Benefits for you: We bear the delivery costs. You can find the estimated delivery time for an item on the relevant product details page. You’ll generally receive our shipments within 3 to 7 working days of ordering. In case of any delays we’ll get in touch with you right away. You can check the delivery status of a shipment at any time: Once your order has been dispatched you’ll receive an email with dispatch confirmation. You can enter the tracking number contained in this email on the DHL sites to find out the current status of your shipment. If the parcel carrier misses you, they will inform you in a short written message. As a rule, the logistical service provider will try to deliver the parcel to you on 3 consecutive days.

Free returns

• RETURNING ORDERS TO US – IT’S THIS EASY:

  1. Please request a returns label to return your order free of charge and let us know which item(s) you are returning. To do this, please send an email to service@meyer-trousers.com, stating your order or invoice number. 

  2. We’ll send you a returns label by email, which you can print out. You will also get a proforma invoice from us as customs documentation.

  What to do next:

  1. Please pack up the trousers and affix your returns label to the parcel. Please also affix the proforma invoice to the parcel using the enclosed wallet. Please note: The invoice must be freely accessible for customs.

  2. Take the parcel to your nearest UPS Access Point: www.ups.com. UPS also offers the option of collecting the parcel from you. You can arrange an date here: wwwapps.ups.com

  3. Once your parcel has been received and checked, we will immediately refund your money via the original payment method. 

  There is no need to complete a return slip. Do you have any questions or would you like to place another order? No problem! Just send us an email or give us a call.

Secure payment

• PayPal

  You will be directly transferred to PayPal for payment via an SSL connection at the end of the order process. Only after this is your order completed. The amount will be taken directly from your PayPal account at the time of ordering.

• Credit card

  If you’re paying by credit card, the amount will be reserved on your credit card when you place your order (so-called authorisation). This will be carried out by Heidelberger Payment GmbH. The necessary personal data for this will be saved locally in a protected mask by this service provider. MEYER-HOSEN AG will not save your credit card details. Your credit card will actually be charged when we send the goods to you.

Personal consultation

• As an online retailer we want our customers to be satisfied with their shopping experience on our site. That’s why we’ve provided comprehensive information for you on this website - about us, our trousers and all questions relating to ordering.

  If you have further questions for us, the best thing to do is to send us an email. If you want a personal consultation, please fill in the contact form with a short description of your situation and your telephone number. We will contact you as quickly as possible.

  Want to talk to us right away? Then give us a call. You can reach us on 00492296 9812-390 from Monday to Thursday from 8 a.m. to 5 p.m. and on Friday from 8 a.m. to 1 p.m.